There are a few registry values that you can change to fix this issue. Method 1: Delete the UpperFilters and LowerFilters entries from the registry Here is a list of methods that will help you solve the issue. There is a slight chance that the issue is caused by a hardware problem as well. On the other hand, if the problem started without any change in the computer then the drivers might be corrupted or outdated. If the problem started just after the Windows update then the issue might be the new driver. The error is most likely caused because of a problematic driver. This problem is way more common than you would be inclined to think and can create serious issues especially if you need to access your DVD/CD immediately. The drive, sometimes, won’t even show up in the device manager as well. However, the CD or DVD drive may, in some cases, disappear entirely from Windows Explorer. The CD or DVD ROM that is attached to a computer is also assigned a letter and appears as a drive in My Computer and all other areas of Windows Explorer.
Pressing the eject button on the optical drive does not work.The Windows Operating System assigns one letter of the alphabet to every single drive that is attached to a computer.The slot-load drive does not eject the disk.The slot-load drive does not accept the disk.The disk does not eject from the optical drive.Cannot eject the tray of the optical drive.Optical Disk Drive is unable to read/recognize a disk.There is no pop-up message after inserting the disk into the optical drive.After inserting the disk into the computer, the drive cannot read the disk.The CD, DVD, or Blu-ray disk is not recognized on the computer.Optical Disk Drive is unable to write or burn data to a disk.The disk remains blank after the burn process is complete.Getting an error message when the burn process starts.
Unable to write data to a CD, DVD, or Blu-ray disk.Optical Disk Drive is not recognized in Microsoft Windows or other applications.See the original invoice to identify if the computer was shipped with a CD, DVD, or a Blu-ray drive. NOTE: Dell Ultrabook laptops and select Dell laptops and desktops do not have a integrated CD, DVD, or Blu-ray drive. The CD, DVD, or Blu-ray drive is not appearing in applications.The CD, DVD, or Blu-ray drive icon is missing.CD, DVD, or Blu-ray drive is not recognized on the computer.Table 1 - Identifying the symptoms and links to helpful troubleshooting resources If only one CD, DVD, or Blu-ray disk is causing a problem, it is an issue with the disk and not the drive.īased on the symptoms mentioned in the table below, click the corresponding link to the Dell knowledge base article for specific troubleshooting steps. Before following the troubleshooting steps using the links below, ensure that multiple disks do not work in the optical drive.
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